My new business


So I have done it. I started a new business. A printing business. I called it FdL Printing.

And I think I started it at possibly the worst time ever. On every single talk show about money or (small) business, people talk about how financially tough the world has gotten. How extremely tough it is to start a new business. And I did it to myself.

So, here I am, with a new “baby”. I don’t have the faintest of ideas how to build it further.

I know to advertise it. I post regularly on Facebook – both my personal profile and my business’ page.At this stage, I only do printings on mugs. I am also doing business cards, even though that is not my main focus. I am also available to do photoshoots.

So, if you have any questions, visit my Facebook page. I will also start building the blog page soon. Email FdL.Printing2016@gmail.com, or phone me (that is Freddie) at 0715427026.

Please note that I operate from Rustenburg, North West province, South Africa.

My open letter to Vodacom… for what it’s worth


Dear Vodacom

I am frustrated. I do not understand what you mean when you talk about “Customer Care”.
Last night (27 October 2016), I lost about R43 worth of airtime. But let me go back a few hours.
In the afternoon, about 15:00, I needed to buy data. Vodacom used to know what I love. There used to be an offer to be able to buy 100MB data for the day until 23:59 (which I already think is a reason to use #datamustfall – sorry, that is how I feel!). That offer seems to have fallen away. The “best offer” these days seems to be R15 for 200MB for the day until 23:59. So I bought that. Before using the data, I wanted to make sure that I received it. So I checked my balance via *100#. I saw I had about R45 airtime and 200MB data. (I say “about R45”, because I remember the R45 part; it could have been R45,15 or R45,41 or whatever).
I switched on my data, and downloaded what I needed, including to documents of over 500 pages. I switched it off straight afterward. Later in the day I downloaded a book. All these I did on my tablet, using my data on my phone, by using my phone as a hotspot. I did also make a call of less that 60 seconds.
I checked my data after all of this, and saw I still I had about R43 airtime left, as well as about 123MB.
Now, as I stated, I bought 200MB for R15. I wasn’t about to not use all my data, or at least 175 of the 200MB. I do not like to waste, in effect, R8-something on data that I did not use.
So I checked whether I still had data left. I did have some data left, about 118MB, as well as those R43-something airtime.
I switched on my mobile data, and turned my hotspot on. And downloaded three small documents, not even 20 pages, and saved some Wikipedia pages. All the while, I kept checking when I received that SMS that says “you have less than ??MB data left”.
When I got the message that I have less than 30MB left, I did three things. I checked my balance again. I still had that, about R43 airtime and about 28.50MB left. So the message wasn’t wrong. Then I switched off my hotspot and then my mobile data option.
I wanted to make sure that it was off, so I checked my data again. I saw that I have R0 airtime and 5.00MB left.
I would like to know: How is this possible? How did I loose more than R40 airtime, and still have data left? How did I loose all that, even though I switched off my hotspot and mobile data after I received that message that I still had about 30MB left?
Yesterday isn’t the first time that something like this happens.
About two weeks ago, a similar thing occurred. I even sent a complain to your Facebook page, someone replied to me to write an email, and I received correspondence back. Of course, it appeared to be my mistake, as usual. [I have come to realize that Vodacom is never wrong.]
For yesterday’s incident, I have this service request number: A2-1XFB-LSE148 [One of the reasons I will be posting this on my Facebook, WordPress, and writing to media, is because the amazing promise that I will have to wait up to 2 working days for work being done; tomorrow is weekend, so if this isn’t resolved by tomorrow, that will mean I will have to wait for 4 days, IF the problem might be solved by Monday.)
I have a reference number for the email correspondence as well: 001F9aBYXDGQ57NC.
About three weeks ago, I had a similar issue again. Unfortunately, that issue wasn’t logged, since I didn’t ask for a service request number. In fact, when I was talking to the “Customer Care” agent last night, she couldn’t even find a call log for that time.
I am only a small customer. So I guess you will not go through a lot of trouble with this.
In fact, I predict that someone, somewhere in your “Customer Care” department will find a way to tell me that I am, in effect, the reason why I loose my airtime in this way. You will find a way not to be responsible – even if I checked my balances throughout the time I was using my data.
I will be posting this on my blog, and share a link to it on my Facebook. I am saying this merely for your knowledge, since I would like to have people know about the way you take airtime from customers.

I wanted to type “Kind Regards”, as is the norm in letters, but that would not be true.
Freddie